Balgores Motor Group’s FAQs

For any questions about your vehicle or our services not covered in our FAQs, please contact your local branch.

The policy excess is the contribution you have agreed with your insurance company to pay towards the repair. Your insurance company will advise us how much your excess is. Your excess can be paid at any time during the repair process, if it is not paid when your vehicle is booked in, then it can be paid when your vehicle is returned.

This is dependent on your insurance policy entitlement, however, in most cases a courtesy car can be provided.

In most cases your insurance cover is automatically transferred to the courtesy car. However, if this is not the case we will endeavour to provide a solution.

The length of repair can vary depending on various aspects, i.e. severity of repair, authority from the insurance company. When your vehicle is booked in for repair we will discuss this with you and give you an indication of how long the repairs will take.

At Balgores we are so confident about the quality of our workmanship that we offer a Lifetime Guarantee. In addition, our sites are accredited with BS 10125 which is a British standards Institute Kitemark. This is a guarantee of quality of workmanship and peace of mind that all repairs are carried out to the manufacturer’s standard. In addition, many of our sites carry vehicle manufacturer approval.

No, your car will be cleaned externally and internally but a full valet will not be carried out.

Yes, as the vehicle is already booked into our repair centre it would be logical to have any other dents or scratches repaired at the same time. Please ask our vehicle damage assessors who will be happy to provide you with a competitive quote.

In most cases we provide a free of charge collection and delivery service as detailed in your insurance policy schedule.

Occasionally insurance companies will deem a vehicle Beyond Economical Repair. This means that the cost of repairs outweigh the value of the vehicle. On these occasions the insurance company handling your claim will contact you and advise how to proceed.